Get In Touch
Contact Us
Whether you have a question about an existing order, need guidance on sizing before you buy, or simply want to speak to someone about a piece that has caught your eye, our team at IB Watches is here to help. We believe exceptional service does not end at checkout — it is a continuous thread that runs through every stage of owning a fine watch, from your first enquiry to years of aftercare. Reach us by phone during boutique hours for the most immediate response, or send a message using the form below and a member of our team will reply within one business day. For visitors to London, our Mayfair boutique welcomes private viewings by appointment, where you can try pieces in person, discuss bracelet fitting, and receive considered advice from someone who knows the collection inside and out. However you choose to get in touch, you can expect a warm, unhurried welcome.
Contact Information
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Phone
0344 6611241 -
Email
hello@ibwatches.com -
Address
123 Mayfair Lane, London, UK
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Boutique Hours
Mon – Sat, 10:00 – 19:00
Send Us A Message
In Person
Visiting Our Boutique
Photographs and product pages can only tell part of the story — the true character of a fine watch, its weight on the wrist, the way light moves across a dial, is best discovered in person. Our Mayfair boutique is designed as a calm, unhurried space where you can spend as much time as you need with the pieces that interest you.
Private viewings can be arranged for individual timepieces or a curated selection based on your taste, budget and occasion, whether you are choosing a first serious watch, marking a milestone, or searching for a gift. During your visit, our specialists will guide you through sizing and bracelet fitting, ensuring your chosen piece sits perfectly on the wrist before you leave, and are happy to answer any questions about movement, provenance or care.
While walk-ins are always welcome during boutique hours, we recommend booking ahead by calling 0344 6611241 so we can prepare for your arrival, set aside specific pieces, and ensure a member of our team is free to give you their full attention throughout your visit.
Aftercare
Warranty & Repairs
Every watch sold by IB Watches is covered by a manufacturer-backed warranty against movement defects, valid from the date of purchase and detailed fully in the documentation provided with your piece. This covers manufacturing faults in the movement under normal use, giving you long-term peace of mind with your investment.
Should your watch ever need attention — whether a battery replacement, strap adjustment, movement service or a more involved repair — our team can guide you through the process from start to finish. Simple services such as battery replacements and bracelet resizing can often be handled quickly in boutique, while movement servicing and specialist repairs are sent to trusted, brand-approved workshops to ensure the work meets the highest standard.
Turnaround times vary depending on the nature of the repair: battery and strap work is typically same-day or next-day, while full movement servicing can take several weeks depending on the complexity of the piece and parts availability. We will always confirm an estimated timeframe and any cost before proceeding. To arrange a repair, simply call 0344 6611241 or bring your watch into the boutique, and we will take care of the rest.
Our Commitment
Our Customer Care Promise
We know that buying a fine watch is rarely a small decision, and we treat every enquiry — from a simple sizing question to a significant gift purchase — with the same level of care and attention. Our team aims to respond to every phone call, email and message promptly, and we never want you to feel like just another order number.
Beyond the sale, we are here for the life of your watch: helping with bracelet adjustments, guiding you through warranty claims, advising on gifting and presentation, or simply answering questions as they arise years down the line. This is the promise behind IB Watches — considered service, honest advice, and a team genuinely glad to help, whenever you need us.
Frequently Asked Questions
Orders are dispatched within 1–2 business days and typically arrive within 3–5 business days for domestic delivery.
We offer a 30-day return window on unworn pieces in their original packaging. Contact us to start a return.
Yes — mesh bracelets can be adjusted at home, and we're happy to guide you by phone. Leather straps can be resized in-boutique.
Call us on 0344 6611241 or email hello@ibwatches.com — our team responds within one business day.
Yes, we ship to a wide range of destinations worldwide, including throughout Europe, North America, Australia and the Middle East. International orders are sent via fully insured, signature-required courier and typically arrive within 5–10 business days depending on destination and customs processing. Any applicable import duties or local taxes are the responsibility of the recipient and are calculated at checkout where possible. If you are unsure whether we deliver to your country, please contact our team on 0344 6611241 and we will happily confirm.
Absolutely. Once your order has been carefully packed and dispatched, you will receive a confirmation email containing your courier tracking number and a direct link to follow its journey in real time. If you have created an account with us, you can also view order status and tracking details from your account dashboard at any time. Should your tracking information not update as expected, or if you would simply like a status update, our customer care team is always happy to check on your delivery and provide reassurance.
Every timepiece sold by IB Watches is covered by a manufacturer-backed warranty against movement defects, giving you complete confidence in your purchase. Coverage details vary slightly by brand and model, and full terms are included with your watch at the time of delivery. We recommend keeping your original box, papers and receipt safe, as these will be required should you ever need to make a warranty claim. Our team can talk you through the specific coverage on any piece before you buy, so you know exactly what is protected.
Walk-ins are always welcome during our published boutique hours, and our team will do their best to assist you on the spot. That said, we recommend booking ahead by calling 0344 6611241, particularly if you would like a private viewing, dedicated one-to-one time with a specialist, or wish to try on several pieces without feeling rushed. Appointments also allow us to have specific watches or straps ready and waiting for you, making the most of your visit to our Mayfair location.